q888 Terms and Conditions —
Complete Guide for Members

1. Introduction

These terms and conditions ("Terms") constitute a legal agreement between the q888 platform and its members ("you" or "user"). By creating an account or using the platform, you are deemed to have accepted these Terms.

Q888 is an online gaming platform offering a wide range of games including slots, fish games, bingo, Live Casino, and Sports Betting. We are committed to delivering the best experience for our members, and to keep that experience safe and fair, all members are required to follow our rules.

2. Account Registration & Eligibility

Age Restriction

You must be at least 18 years old to register on q888. Use of the platform by minors is strictly prohibited. We may request proof of age documentation at any time.

Single Account Policy

Only one account is permitted per person, household, device, or IP address. Creating multiple accounts is strictly prohibited and may result in all accounts being closed and balances forfeited.

Accurate Information

• During registration, you must provide your correct name, date of birth, and contact details.
• Providing false or misleading information may result in account termination.
• Any changes to your details must be reported to support promptly.
• Members are solely responsible for keeping their account password secure.

3. Identity Verification (KYC)

Identity verification must be completed before making any financial transactions on q888. This is not a hassle — it is there to protect your account.

Required Documents

• A clear photo of your National ID (NID) or passport.
• Recent bank statement or mobile banking statement (required if requested for verification).
• Selfie photo (with documents).

Verification is usually completed within 48 hours. Large withdrawals cannot be processed until verification is complete.

4. Deposit Rules

Deposits on q888 can be made via mobile banking or bank transfer. The minimum deposit amount is BDT 100.

Important Deposit Policy

• Only payment methods registered in your own name may be used.
• Deposits made through a third party are not permitted.
• Deposits are usually credited within 15 minutes.
• If a deposit is delayed due to a technical issue, contact support with your receipt.
• Funds deposited must not come from any illegal source.

5. Withdrawal Rules

Withdrawing your winnings is your right, and q888 is committed to processing them in a timely manner. However, withdrawals must be made in accordance with our rules.

Withdrawal Conditions

• KYC verification must be completed.
• At least one transaction must have been made using the deposit method.
• Wagering requirements must be met before withdrawing any winnings derived from bonuses.
• Minimum withdrawal amount is BDT 300.
• Typically processed within 15 minutes to 24 hours.

Withdrawal Processing Time

• Mobile Banking: typically 15–30 minutes.
• Bank Transfer: 1–3 business days.
• Processing times may be longer on public holidays.

6. Bonus & Promotion Rules

Q888 regularly offers a variety of bonuses and promotions. These are exclusive perks for our members — and to ensure they are used fairly, certain rules apply.

Wagering Requirement

Every bonus carries a Wagering Requirement (WR). For example, a BDT 1,000 bonus with a 20x WR means you must place BDT 20,000 in bets before the bonus can be withdrawn.

Bonus Rules

• Each promotion's bonus can only be claimed once.
• Bonus balance cannot be transferred to another account.
• Bonuses that are not used within the specified period after being claimed will expire.
• The same bonus cannot be claimed more than once from the same household or device.
• Q888 reserves the right to modify or cancel any bonus offer.

7. Gaming Rules

All games on q888 are powered by certified RNG (Random Number Generator) technology. Every game outcome is completely random and independent.

Important Game Rules

• Once a bet is confirmed, it cannot be changed.
• If a game is interrupted due to a technical issue, the bet for that game will generally be refunded.
• In the event of any dispute over a game result, the server log will be treated as final evidence.
• In Live Casino, the dealer's decision is final.
• Players are responsible for any disconnection issues on their end.

8. Prohibited Activities

The following activities are strictly prohibited on q888. Violations may result in account termination and, where applicable, legal action.

• Creating or operating multiple accounts.
• Manipulating bonus claims or sharing accounts to obtain bonuses.
• Use of bots, scripts, or automated software.
• Hacking or attempting to breach the platform's security.
• Using the platform for money laundering purposes.
• Fraudulent or deceptive conduct toward other members.
• Registering under a false identity or using another person's details.

9. Responsible Gaming

Q888 takes responsible gaming seriously. We want our members to enjoy gaming as entertainment — not let it become an addiction or a problem.

• Set your own daily/weekly/monthly deposit limits.
• You may request a cooling-off period (1–30 days).
• Contact support to request self-exclusion.
• Keep minors away from accessing your account.

If you feel you may have a gaming problem, please speak with our support team. For more information, visit our Responsible Gaming Page here.

10. Privacy

Full details on how your personal data is collected and used are available in our Privacy Policy. In brief:

• Your information is used solely for service delivery and KYC verification.
• Your data is never sold to third parties.
• All data is protected with SSL encryption.
• For more details Privacy Policy Read.

11. Account Closure & Restrictions

Q888 reserves the right to temporarily or permanently suspend an account under the following circumstances:

• Violation of Terms & Conditions.
• Fraudulent or deceptive activity.
• Providing false information.
• Direction from authorities or legal obligation.
• At the member's own request (self-exclusion).

In the event of account closure, any valid balance (where no terms have been violated) will be returned to the member.

12. Changes to Terms & Conditions

Q888 reserves the right to update these terms and conditions at any time. Members will be notified in advance of any significant changes.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated Terms & Conditions. We recommend checking this page regularly.